Help & Support

Guides and answers for WhizzLink. Can't find what you need? Email support.

Contact support

Account, billing, or how something works.

Endpoints, tokens, and examples for developers.

Flag phishing, malware, or spam — no account needed.

Your data, your rights, and how to make a request.

How do I create my first short link?: Sign in, open Links → New link, paste your destination URL, and optionally set a custom alias. Leave the alias blank and we generate a short, URL-safe one for you. Your link and its QR code are ready immediately.
Do visitors need an account to open a link?: No. Anyone can open a short link. Accounts are only for the people who create and manage links.
Can I shorten a link without signing up?: If the public shortener is enabled, you can shorten one from the homepage. Create a free account to claim it and see its analytics.

What redirect types are supported?: We support 301, 302, 307, and 308. New links default to 302 (temporary) so you can change the destination later without caching problems.
Can I expire a link automatically?: Yes. Set an expiry date and time, or a maximum number of clicks. Once either is reached the link stops redirecting and shows an "expired" page.
How do password-protected links work?: Turn on a password when creating or editing a link. Visitors must enter it before being redirected, and only a hash of the password is ever stored. (Availability depends on your plan.)
What are UTM parameters for?: Add UTM source, medium, campaign, term, and content to a link and we append them to the destination on every redirect, so your downstream analytics attribute the traffic correctly.

Where is my QR code?: Every short link has a QR code. Open the link and choose QR to view, customise, and download it. The QR encodes the short link, so you can change the destination without reprinting.
What formats and sizes can I download?: PNG and SVG at any size, with configurable margin and error-correction level — SVG is best for print.
Can I brand my QR codes?: Yes — set custom foreground and background colours, a transparent background, and a logo. (Custom QR branding depends on your plan.)

Can one link send people to different places?: Yes. Add destination variations that route by device (desktop/mobile/tablet, Android/iOS), by country/region/city, or by browser language. The best match wins, with your default as the fallback.
How does A/B testing work?: Add weighted variations and we split traffic between them, tracking clicks per variation so you can compare. (Advanced targeting depends on your plan.)

What analytics do I get?: Total, unique, human, and bot clicks; clicks over time; a live panel for today; hour-of-day performance; and breakdowns by country, device, browser, OS, and referrer.
What counts as a tracked click?: Every redirect we record analytics for. Clicks identified as bots are still flagged and stored, and you can exclude them from reports.
What happens when I hit my monthly click limit?: Your links keep redirecting — visitors are never turned away. Only new analytics recording pauses until the period resets, and we email you before you get there.
Can I export my data?: Yes — export clicks and links as CSV from the analytics page. (Export access depends on your plan.)

How do folders and tags differ?: A link lives in one folder but can carry many tags. Use folders for structure and tags for cross-cutting labels you filter by.
What are campaigns?: Campaigns group links so you can see combined performance — total links, clicks, unique clicks, and QR scans — in one dashboard.

Can I use my own domain for short links?: Yes. Add your domain under Domains, create the DNS records we show you, then verify. Once verified you can set it as your default.
Why is my domain still unverified?: DNS changes take time to propagate. We re-check pending domains periodically; you can also verify manually once the TXT record is live.

How do I use the API?: Create an API token under API tokens, then call the REST API with it. Start with the API reference for endpoints and the JSON response envelope.
What can tokens do?: Tokens carry abilities — links read/write and analytics read — so you can scope access. The plain-text token is shown once at creation. (API access depends on your plan.)

How do I change my plan?: Open Pricing while signed in and choose a plan. Switching takes effect immediately and any previously blocked links come back within your new allowance.
What happens if I cancel?: Your plan stays active until the end of the period you have paid for, then reverts to Free. Nothing is deleted.
What happens to my links if I downgrade?: Nothing is deleted. Links beyond your new plan's allowance stop redirecting until you upgrade again or remove some — the oldest links stay live.

How do I update or delete my account?: Edit your name, email, and password under Profile. Deleting your account removes it after a short recovery window, along with your links and analytics.
How do I exercise my data rights?: You can access, correct, export, or delete your personal data. See the privacy policy, and the GDPR (EU/UK) and DPDPA (India) pages for region-specific rights and how to reach our Grievance Officer.

How do I report a malicious link?: Use the report form — no account needed. Links reported as phishing or malware are taken offline immediately, ahead of manual review.
Why was my link suspended?: Links that breach our terms may be suspended automatically or after review. If you believe this was a mistake, contact support with the alias.

We read everything that comes in and reply as quickly as we can.